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Smokey Blues Barbecue = Lousy Service


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Smokey Blues Barbecue = Lousy Service

jerry i h | May 15, 2009 07:40 PM

OK, an informal BBQ joint; how bad can it get? Well, they could simply refuse to sell you what you want. I wanted to simply try the meats, so tried to order straight-up meats w/o the other stuff: the cashier simply said no. I thought: newbie cashier, so I said: charge me for a complete “dinner”, hold the muffin and potato stuff, etc., and just give me the meat + sauce (I felt like Jack Nicholson in that movie: he ordered a side order of wheat toast, but the waitress said they did not have side orders of toast; he said give me a tuna salad sandwich on wheat toast, hold the tuna salad, and charge me for a tuna salad sandwich; waitress still said no). Still: no, you cannot; you can only have a whole slab of ribs. I left in a huff. I did not taste their Q, did not give them my money, nor will I ever.
But the real reason for this rant is what the owner said in a self-pitying interview in a local weekly (sorry, I forget which one). His windows were chemically etched, and he feared that his landlord was trying to force him out of business. Excuse me, sir: 1) you stand a good chance of failure, because all newly established food service businesses have a high rate of failure 2) when your business fails, before you blame outside forces, look inward and think hard about the customer service your business offers customers 3) I invite you to take a tour of Telegraph Ave at your convenience: start on Dwight, walk north on Telegraph, when you get to Bancroft cross the street and walk down the other side of the street; note carefully the % of windows that are etched like yours, keeping in mind that many have been repaired/replaced.
The afternoon was not a total waste: we ended up at E&J on Jack London Square (which I had not been to). We got a nice Styrofoam thingie filled with sliced beef, links, and hot sauce, and walked down to the water to enjoy our Q. Not bad, and thank heavens E&J wanted our money.
Thank you for listening. I will now sit down, open a diet soda, put on a Simpsons DVD.

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