Just back from an extremely disappointing dinner at Shamshiri.
We hadn't been to Shamshiri in many years, but wanted to take an out-of-town friend out for Persian food.
Granted, it was a Saturday night and they were rather busy (no wait to be seated though). Our server was friendly, but it took a quite a while for her to get our wine and appetizers to the table. We did notice she was handling a lot of tables.
Good thing we ordered two appetizers because it took almost ONE HOUR for our entrees to arrive. Several tables that had been seated after us had received their food. During that hour, no one returned to the table to bus the appetizers, refill the water glasses, the bread basket or check in on us. Not once. The hummus sat for so long it developed a skin. When we finally got our server's attention, she offered no explanation except to say that she was very busy and had indeed put the order in.
Another patron (who had received his food) commiserated with us about the bad service.
We called the manager over. He offered no apologies, but then proceeded to yell at the waitress in front of us. When the food finally arrived, we had to call someone back and ask for silverware. Still, no offer of refills on the bread, water, etc. The food was OK (not great), and the evening had already soured.
When the check arrived it was for the full amount. I put my credit card down, but no one returned to run the charge. Furious, my partner walked it over to the manager and demanded that he give us a break in light of the outrageously lousy service. In the end, they did comp our drinks and gave us a "family discount," which amounted to about $30 off the bill. It was still $90 for three people.
On the way out, the manager asked us to come back again so that he could make it up to us. We said no thanks. He then asked us if we thought he should fire our server!
I'm astonished. I understand that from time to time things go wrong in restaurants (as they do in all other businesses). OWN IT, apologize and then make an effort to make it right. Nobody did that.
Moreover, we weren't the only ones receiving bad service, and they are clearly under-staffed. My recommendation is to STAY AWAY. Far away.
Updated 1 year ago | 5
Updated 2 years ago | 3
Updated 2 years ago | 11
Updated 2 years ago | 15
Updated 1 year ago | 35