I want to know who perpetuates the notion that service is gruff at Peter Luger's. I've gone there about 7 or 8 times and have had nothing but great service. The waiters are extremely friendly and attentive. I've had 3 waiters and had the same experiences(Otto, Sam, and Ben) I wish those that write to Zagat and other sites would reconsider writing those "gruff" comments.
Also, went to Luger's again last night. Everytime I go there, it strengthen's my belief that Luger's has the best steak in the country. I've been to the top steakhouses in many cities and Luger's can't be beat!