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Service vs Food - can one fix the other? [moved from Ontario board]


Not About Food 10

Service vs Food - can one fix the other? [moved from Ontario board]

dachopstix | May 8, 2010 02:31 PM

If you were to eat at a restaurant where the service was absolutely disrespectful and rude, would the quality of the food be able to outweigh the negativity?

For example, I've been to Casa Imperial twice for dim sum - the food is excellent, the quality of the tea leaves superb, BUT the service...sigh, it nearly broke me...

The first time around, a server removes a plate, that still had a significant portion on it, as my chopsticks were hovering above it, about to pick something up.

Second time, we are seated, jackets off, tea is served. The hostess comes up and asks us to get up and give back the table, as she had "promised" the table to someone else. The bunch of us looked at each other, "Are you kidding?" It seems we were seated ahead of someone else who was waiting, and that they wanted the particular table we were sitting, no other table would do. We explain that one of our party went to the washroom, that we'll move when she comes back and would she please, in the meanwhile, get a new table set up, as there were plenty of other tables free. She said no, that the other party was waiting, picked up the purse and jacket that belonged to the party in the washroom and moved us to another table that wasn't even set up. After a bit of complaining, we just left it at that, but it ruined the mood we were all in.

In both cases, however, the situations were redeemed by the quality of the food. Would I return though? I'll be considering really hard.

Anyone else have similar situations elsewhere?

Casa Imperial
4125 Steeles Ave E, Scarborough, ON M1W 3T4, CA

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