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Not About Food 67

sending food back

n | Mar 16, 2006 07:38 PM

Went to a neighborhood place last night. Normally they do a great job. I ordered the special - lamb chops with a marsala/mushroom sauce ($26.00). The waitress (maybe owner), asked how I wanted the chops cooked. I said 'pink to red in the middle', to which she replied 'you want medium'. The chops came almost done, just barely pink in the center.

I was completely disappointed. She offered to make them again, but my companions already had their dishes, and I knew remaking the order would take another 15 mins. So I just kept the side of ravioli, and called that dinner. Plus I'm really leary of sending anything back to the kitchen for adjustment or remaking.

Short of it all, the waitress/owner came back to the table later and said 'those chops were great, I had them & in the future, FYI, order medium rare not medium.' I though she was so out of line and rude. I wanted to remind her that SHE was the one who INFORMED me that what I described was medium.

I didn't want to cause a scene, so I didn't say anything, but toyed with the idea of speaking to her out of everyone elses' ear shot.

How would any of you have handled the situation? And what's your threshold for excepting less that expected, or down right disappointing dishes?

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