Is this normal?
We had a reservation for 4 at Per Se, booked just slightly less than 2 months ago. Two of our party couldn't make it, but when I attempted to change it to 2, the girl handling reservations REFUSED! This change was more than 72hrs in advance, as per their own guidelines. The options given were to go on a waiting list for the 2-person tables for the same day or cancel. They threatened that other changes would be charged at $175/person (which is obviously BS since anyone would obviously dispute a charge without a signature or security code). Is this normal practice??...I've never run into such a problem anywhere else. Last time I went to Per Se, I made the reservation through a kitchen contact, had no problems, and was treated quite well. This was an Opentable reservation, and the experience couldn't have been more of a polar opposite.
I understand they have limited space, but when I make a reservation that requires a credit card I usually expect it to be honored! And its not as if a table of 4 cannot hold 2 people! The last time I was there, 2 of us were indeed seated at a 4-top.
[BTW, we decided on the tasting at EMP instead, same time. They were far more pleasant to deal with.]