6 of us went to Sazone in New City on Saturday night for the 1st time. We got there at 6pm and they were half full. We asked for bread since our friends had arrived first & ate all the bread. But we had to ask 3 times before it arrived. We hadn't ordered yet. Service was extremely slow. Again, they were only half full. But because we were there 2 hours, there was a line waiting when we left.
The slow service when they weren't full became impossibly slow service as they filled up. We asked where our dinner was 3 or 4 times. The last time we tackled Jose, the owner, and he said "it's coming out next". But how could he know that when he had been up front near the door, greeting people? So it took a little longer after we asked Jose where the food was. When it arrived, my Paella Vallencia was "nothing special". I really like paella, however, this version had wet rice. Very wet. And not enough saffron. My husband thinks that my dish had been waiting a long time, and since it was covered, it had steamed, making the rice wet, and the seafood a little "mushy". Jose was going from table to table greeting people and loving the praise,and he gave our friend a free drink. When he asked if we liked everything, my husband honestly told him that his food was good, but nothing special, and certainly not worth the approx hour wait! Jose kind of shrugged, and then walked away! He should've cared. I mean, we spoke up, other customers just won't come back. He should've appreciated the criticism and said at least "I'm sorry". When we left, he again was at the door hugging people. We weren't at a concert,and he isn't a celebrity. It's a restaurant, and so it should strive to deliver good food and good service. We mind Jose's lack of response & lack of caring & concern more than we mind the slow service. I wish this restaurant a lot of luck because many like us won't return too soon.