Restaurants & Bars

Sansei great food..horrible service

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Sansei great food..horrible service

MSK | Jan 10, 2006 11:39 PM

First I'll say this was one of the better sushi restaurants we've ever been to. Imaginative menu, interesting preparations and presentations, relatively decent pricing compared to other Hawaii restaurants. The atmosphere was nothing special...it felt more like a pub with neon beer signs over the bar, tv and loud groups of diners.

What I can't stand is when you kill yourself to be on time for a reservation and they still make you wait 45 minutes to be seated (saying 10 minutes more each time we asked...or we surely would have left). No apologies, no attempt at reparations (can we offer you a glass of wine while you wait... or maybe desert when you are done?) and then they squeezed our family of 5 on a square table for 4, saying the empty tables for 6 were for larger parties. The waiter passed us by for over 15 minutes and made no acknowlegment of his delay when he finally arrived. Then the timing of the food that arrived was completely off (appetizers arriving at the same time as entree's while some didn't come until later) made the for an anxious evening.

I understand when a restaurant is extremely busy but it's the attitude of the staff that can make the difference. What a shame because the cuisine coming out of the kitchen was surely masterful.

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