I've been a huge fan of their burgers forever. But the last 3 times we went, I ordered medium burgers and 80% of it was essentially raw each time (sent back twice). So today I ordered a to-go burger medium well with salad sans fries (cause their fries are great but not great for me...yes, I know...maybe not the burger either). Got home to a burger that was, at best, medium rare and a salad with some icky slightly fishy dressing on it. I think someone's asleep at the wheel.