Has anyone else experienced Russ & Daughters' quaility suffering of late? One week ago, I stopped in at 6:45, a quarter hour before closing, and ordered a half pound of Gaspe Nova, a chub, cream cheese, bialys, tomato and onion ($30). Simple, straightforward.
Everything was fine except the star of the show, the Gaspe. It was dry at the edges, and tough to the point where our teeth wouldn't cut it. The server had informed me that he was beginning a new piece of salmon. I thought nothing of it and was confident I'd be served the usual high quality of fish, and wouldn't be able to tell the difference.
Unfortunately, I was wrong. I'm aware I was the last customer in the store, and the cases were being wrapped and everyone was eager to close, but that ought not to have compromised the quality of the food I've come to enjoy over the past 25 years at R&D.
Was this just an off night? Did I get an inexperienced new hand (he won't be cutting my fish again)? Are the new plastic dividers the fish is being placed on (rather than the old wax paper) to blame? Or, more worryingly, has anyone else noticed a deterioration in quality? I live outside Manhattan and wasn't about to schlep back in to complain. I did complain by e-mail a week ago and never heard back from the store.