Marmalade is a small chain of breakfast-brunch-lunch cafes in the San Fernando Valley, and it's one of those places that prides itself on a nice ambiance and a beautiful patio, which is nearly always the case; many restaurants concentrating on ambiance and décor forget about the food, but we've usually had reasonably good luck at Marmalade -- nothing earth-shaking, but usually reliable.
The food was passable -- my chopped Italian salad with champagne vinaigrette was fine, if uninteresting; others seemed to enjoy pancakes, turkey sandwiches, grilled vegetable plates, steak and omelette. No-one was wowed; no-one complained about the taste of the food. It was perfectly fine, just nothing even slightly special.
The service, however, was unprofessional. I hate it when waitstaff pull up a chair as though they're joining you. I used to wait tables, I know how badly one's feet and knees can hurt after standing up all day, but it still bothers me, and it bothers me when they can't remember your order (as evidenced by the fact that they had to ask my sister-in-law how she wanted her eggs ten seconds after she'd ordered) and won't write it down.
Those of you who have read my posts on the NAF board over the last few years know that one of my biggest pet peeves when dining out is the auctioning off of the food when brought to the table. ("Turkey sandwich, no mayo, who's got it, what am I offered for this turkey sandwich with no mayo?") Well, at Marmalade Calabasas, not only was the food loudly auctioned off, but even the drinks couldn't be got right. The waiter who brought the drinks seemed to be accustomed to the barnyard rather than an indoor venue, because from the doorway he bawled, "DID SOMEBODY ORDER AN ICED TEA? NOBODY? ICED TEA?" without pausing for breath.
The next service foul-up was special requests. Now, it drives me nuts when I hear things like "I'll have the ham sandwich, but on seven-grain bread, only lightly toasted, no mayo, butter on the side, with turkey instead of ham...", but there was a whole discussion because the menu advertised Egg Beaters and there were not, thus one of our party ordered an egg sandwich with only whites, which the waitress assured us was perfectly fine and not out of the ordinary, but the sandwich showed up with both yolks and whites. Two people, yours truly included, asked for salad dressing on the side (out of experience, because salads are ALWAYS overdressed at restaurants), but to no avail. The waitress was chagrined but didn't offer to fix it.
Their choice of tables is poor; they are glass-topped tables, which do allow you to see the very pretty stone floor below, but which mean that service which would seem normal on tableclothes seems loud, rude and abrupt... dishes being dropped an inch or two on a tablecloth don't make much noise, but on a glass top they clatter and give this sense of "here, you pigs, here's your slop, now eat". Either tablecloths or a bit more care when setting down plates would go a long way.
They suffer from what Mrs Ubergeek calls "New Jersey Diner Syndrome", or "damn New Jersey" for short... meaning that they don't refill your drink when it's empty, but when it finally does get refilled they're practically hovering with the pitcher. It took 20 minutes to get a refill on iced tea (the glass contained mostly ice and, I'd estimate, 6 oz. of iced tea), but once I got it, all of a sudden they were topping it up every two minutes.
The prices aren't out of line for a nice-looking cafe in one of two shopping areas in the Yuppie Forest, and unfortunately I wasn't paying so I couldn't adjust the tip downward (and speak to the manager) without causing a big, embarrassing scene.
We'll still go -- it's close to the in-laws' house, the food is fine, the menu accommodates all the weird food needs of the family -- but next time, I'll pay so that I can have a quiet word with management about the service on the pretext of using the restroom.
Calabasas Rd and Park Sorrento
Calabasas, CA 91302