I've noticed something that has been occuring recently; mostly in Diners. You don't get everything in a particular item that's listed on the menu. For example, I have 2 diners that are very close to where I live. Many times I'll order off the menu I have at home and pick up the food to bring home. I'll order a deluxe cheeseburger or a Happy Waitress special and upon arriving home I'll discover that the cole slaw and pickle were not included. I haven't gone back to get them, but I have called to let them know. I've been told at the 2 diners I frequent that you have to request the pickle and cole slaw because many people don't eat them and they would rather not waste food. My point is why should I have to request something that is printed on the menu that any reasonable person would expect to receive?
I've complained about this practice and one of the diners now have "cole slaw and pickle available on request." So at least I know I have to request it. The other diner won't do this even though I've suggested it. The woman who owns it tells me that now I know, I should just request it when I order. So now when I order I sarcastically ask for the Happy Waitress Special and ask for the grilled cheese sandwich, fries, and cole slaw and pickle to be included.
Along the same lines is when something is added that is not requested or mentioned on the menu. A pizzeria/sub shop near me has the sub combinations listed. On the menu it says "all sandwiches will include lettuce, tomato, onions, oil, and vinegar." I ordered a sub without onions. Upon arriving home I discovered that the onions were left off as requested, but that there was mayonaise included. I don't like mayo on a sub and called the place and asked why it was included when it wasn't mentioned on the menu. I was told "you should have requested that it be left off like you did the onions." But onions were listed on the menu, mayo was not. So next time I guess I should tell them to leave off onions, mayo, and maybe peanut butter since it's not on the menu either, but I wouldn't want it on my sub.
A small issue to be sure, but one that irritates me. More so than the minor inconvenience is the inability of the people I've talked to to get my point. Except for the diner that actually changed their menu to read "available on request." I'd be interested to get your thoughts. My wife thinks I'm overreacting. I don't think so.
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