(reposting from the wrong board...)
Okay, tonight my friends and I went to a new hip restaurant in DC called OYA... They are trying to be a destination spot, bar/club/restaurant.
So, they had ONE server for the entire lounge area. Food and drinks are both available in the lounge. The lounge area (not including the bar) easily accomodates 50+ people.
The server flaked and didn't put in our food order. Not to mention, she took forever to get our drinks to us. So eventually we noticed that our food had not arrived.
The server acknowledged her mistake but still took way too long to get us food (in the meantime she took an order AND got the food out to satisfy that order!!)
Considering an hour had passed at this point, I approached the manager. How should he have responded? What should I have reasonably expected?