Recent experience where I booked a table for 8:30pm on a Friday night. They rang me the day before to confirm, which I did. I rang them back the night of the dinner at 7:45pm to ask about dietary restrictions and during the conversation, they re-confirmed that the table would be ready for 8:30pm.
My party and I show up for 8:30pm but the table was not ready. We then waited 40 minutes before being seated. This is unacceptable and I would have happily taken them elsewhere except one of the guests was from out of town and really wanted to try this particular place (celebrity chef etc) so we stayed.
I have never had to wait so long for a reserved table. What has everyone else experienced? Is there a polite way to complain to the manager in this type of situation?