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Reservation Confirmation.


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Not About Food 69

Reservation Confirmation.

granolagurl | Apr 4, 2014 05:34 AM

I know this probably shouldn't annoy me......but it does.

When I make a reservation for a restaurant (for example, I made a reservation tonight at Sarma), I usually get an email reminder from OpenTable and the restaurant usually calls a day or 2 in advance and leaves a voicemail reminder. Lately, I have been noticing that more and more Boston area restaurants are asking for a phone call back to confirm. This REALLY annoys me (for multiple reasons).

I TOTALLY understand that they want to make sure that the party actually shows up as table space is valuable and an empty table is not profitable. I guess in my ideal world (you know, the world in which I make all of the rules), OpenTable would send out an email reminder and there would be a button to "confirm" that you do in fact intend to show up. This could be part of the OpenTable protocol. Users would understand that if you do NOT confirm the reservation the day before by email (or call the restaurant to confirm instead if email is a problem), then the reservation will be made available to someone else. Likewise, if the reservation is not made through OpenTable the restaurant would inform you when you make the reservation that a confirmation call is expected.

I know this is a "first world problem" and really shouldn't get-my-goat everytime it happens, but it does. My poor coping is to ignore the request for a call back and hope that when I show up at the restaurant my table is still available.

Does this bother anyone else or am I the only A*&*hole on this board?

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