Came in from out of town for my wife's birthday on a Sat. night. Made a post-theater 9:45 reservation at Red Cat. Called at 9:35 to say play got out late and we would be a few minutes late, and arrived about 9:55 or so. They were slammed. Our table was still occupied. Hostess apologized, sent us to the crowded end of the bar, and ignored us for the next half hour. We were checking a Blackberry for where else to go, when our table freed up at 10:30 -- 45 minutes after the reserved time. I think I went to the front of the room twice to check on our table and remind them we were trying to celebrate a birthday, but all I got was "Sorry, we can't do anything. Your table won't leave"
Not true. They could have given us a glass of wine while we waited or come over to see how we were, etc. I felt kind of stupid just standing there -- if you've been there, you know how crowded and noisy the far end of the bar is, and close to the bathroom entrance.
Once we were seated, they did send over a free plate of tempura green beans. But it took a long time for us to relax and enjoy ourselves after such hapless treatment. Food was good, but by the time it came, it was too late to enjoy it fully.
So -- I used the restaurant's website to send a polite but critical description of our less than happy night. The restaurant has not replied to my message. Not how I would do it.
Am I expecting too much?
227 10th Ave, New York, NY 10011