Restaurants & Bars

Quebec (inc. Montreal)

Pullman: A Service Disaster


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Pullman: A Service Disaster

vermontgastronome | Nov 11, 2007 04:35 PM

In town for the Film Festival, we decided to visit the restaurant Pullman this past weekend at the advice of friends (and online reviews). I would be surprised if they stayed in business long what with the dismal service we experienced.

We had a 9pm reservation on a Saturday night. Upon arriving, we had to wait for our table to be "cleaned" for approximately 20 minutes. We ordered a bottle of wine and took in the atmosphere. It seemed the owners had put little thought - or money - into the layout design or decor. The plastic curtains in the entryway that you are forced to walk through are hideous and flilthy. The dark, boring interior is laden with dirty tiles, striving for a cheap industrial-facade. The crowd at the Pullman that night was equally uninteresting; the Pullman reeks "too cool for school" - even the guests seemed to be trying too hard.

When we finally were seated in the upstairs dining room, we were crowded onto a bench already occupied by five guests. Intimacy is ok, but this was taken to the extreme! We were bumped numerous times by both servers and other guests alike, before it became glaringly apparent that our server had yet to even acknowledge us.

An hour passed and not a single server greeted us. We were looking for light fare to compliment our wine which is why we chose this restaurant; a simple appetizer would have been nice. We were offered absolutely nothing. Not even a menu.

As we finished the last two glasses of our bottle of wine, a server approached us and brusquely asked if we would move to an adjacent table so that he would have more room to better serve the other guests. I immediately asked for the check - to which he asked us AGAIN to move.

The same server never returned to take our credit card. We had to take it downstairs to the bartender - who offered to comp us two glasses of wine on our NEXT visit to the Pullman. Sadly, they failed to realize we would not be returning no matter how much they offer to comp for our next visit.

We left hungry and upset. As a restaurateur, I was absolutely appalled by the service disaster that is the restaurant Pullman, and I will strongly urge my friends and business associates to avoid, at all costs, the Pullman in any future visit to Montreal.

Last thoughts: The wine is over-priced. You'd have to be a fool to not realize this.

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