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Potenza's customer service


Restaurants & Bars 3

Potenza's customer service

arlingtonstomache | May 7, 2009 07:31 AM

So, I've been going to Potenza several times a week now for coffee since they opened up across the street from my work.

And since I only drink maybe half a cup of coffee a day, my coworker usually tags along, and we share a cup. I buy, I pour him half my cup into a styrofoam cup he brings with him from work and he uses cream and sugar (I drink it black).

I didn't think anything of this practice: Sure, we could each buy a cup but we both end up throwing away half of even a Starbucks' "short" coffees and I hate waste.

This morning, we do the usual and were braced by someone I assume to be the general manager outside on the sidewalk. He accused me of paying for a cup of coffee and then basically "stealing" a second cup w/ refills.

When I explained myself to him, his sarcastic reply was: "well, then I guess my employee is lying." And when I told him I didn't even think refills were available, he said that well, they're not.


I just don't get it. Sure, I understand his motivation: I used to run a small business for fifteen years and I understand his concern over even minor things like this. But why be so obstinate when I explain myself to him? Especially when I am not taking anything that I did not pay for (as I said above, we even bring a cup).

As it turned out, my friend was less understanding and went in and gave them a dollar - needless to say, I will not be going back. With so many choices around, why give even a dollar to an establishment that offers an unpleasant demeanor to its customers?

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