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Outer Boroughs

Portofino on City Island


Restaurants & Bars 4

Portofino on City Island

smilingal | Jul 14, 2012 09:07 PM

Stay away! Far away! I have never done this - but I couldn't wait to come home to the computer and blast where ever I can print how terrible our experience was this evening at Portofino on City Island.
We were a group of 6. We were seated at 7 but the balance of our group didn't arrive till 7:30. The place was relatively empty. Service started our evening by being non-existant! Eventually got drinks - and was served complimentary bruschetta on stale bread. The bread for the table was stale as well.
We didn't leave the restaurant till 10:50 - and that was not due to a good time enjoyed by all. It was the most frustrating experience with horrible service. The worst part of the poor service was that it wasn't acknowledged! We felt that by no one approaching us to apologize, offer free drinks, promise to look into the situation --- it was insult to injury. Just plain rude and insulting! Also, least I forget, we had purchased a groupon offer for this restaurant which was our introduction to the place. When I made the reservation, I let the person know that we were coming on a groupon offer and wondered about how it would work for 6 people as the offer was for a dinner for 4. So, it was clear that the person who took our reservation was aware of the groupon and its entitlements. When we finally were ordering our food, we presented the groupon and was informed that it wasn't accepted after 6pm! No where on the groupon did it state that, nor was it on the initial computer offer, nor was it mentioned by the host who took the reservation. It was a scene in the restaurant as the manager was called to our table and proceeded to loudly protest that this was their policy.

Sorry - I am just venting ---- I will stop now - but don't go! We are sorry that we did!

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