A New England-bred chum, newly relocated to Cambridge from the West Coast, was venting about this to me yesterday. He thinks service at Boston restaurants is horrible compared with experiences in L.A. or even NY. He described it as "haughty." He dines out a LOT for business, so I don't think he's making a rash generalization. He said that, in LA, staff are eager to please and eager to make new business -- whereas in Boston, there's a "take it or leave it" vibe.
I'd be interested in other Hounds' takes -- and, perhaps, a recommendation or two for places that have amazing service, so I can steer him in the right direction!