Went there for my grandmother in-law's 85th birthday (sweet woman), with my mother in-law and my wife. It seemed busy, but there were 5 tables open, 3 since we arrived. After about 20 minutes of standing around I approached the owner which was keeping himself away from everything by the kitchen counter. I asked nicely if there was a chance to be seated since the tables were available. He dismissed me with some attitude and saying that they knew what they were doing, which obviously they didn't. The staff seemed too scared to sit us, they had no host in front and one server seemed like he was trying to help but had no clue himself plus he had his own tables. Seemed they were scared to make any moves without approval. The server even snapped at Mimi (grandma). When they finally sat us at one of the empty tables that was available since we arrived (35 minutes later) we were quietly voicing our concerns when the owner came to our table and said "well you folks don't have to stay any longer". After that rudeness we decided to go. Not one rude comment from us, but very rude treatment from the staff. And Mimi was a regular at the restaurant! The food looked good but never got a taste and never will. The owner seemed to have the attitude that he was above all and that the customers were there for him and not the other way around. As a family we like to offer our support to our local non-chain restaurants but with an attitude like that no wonder they are losing the franchise battle. We wound up at the trusty Bahama Breeze with quick seating and a wonderful waitress (Nicole) who showed appreciation for our patronage. Go Bahama Breeze!
Secret Garden Cafe
10095 Beach Blvd Ste 600, Jacksonville, FL 32246