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Boston Area Brookline

Pomodoro in Brookline, What Gives ?


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Restaurants & Bars 15

Pomodoro in Brookline, What Gives ?

redrover | Nov 4, 2005 04:59 PM

I've pretty much decided to avoid this restaurant. No, it is not the food - it's actually rather decent although nothing surprising; it has to do with the atmosphere, set by the woman who I was told was the owner (heavyset, light brown hair).
I have dined there about 5 or 6 times ,and on one occasion (Mother's Day) during a very busy brunch witnessed this woman screaming at a young girl that she would punch her in the head.
Another evening, saw this same woman grab our waiter by the arms and shove him. and I don't mean a little nudge. I'm not sure why, I do know he was giving us very good service.
On yet another occasion while my group was waiting to be seated (we had already been waiting over a half hour past our reservation time, and other guests told us they had been waiting as well), this woman was trying to pass through a rather tight group of people. Rather than graciously saying "Excuse me" or someting similar, she turned to this woman with the bitter expression and yells "Get out of my way" .
I was once in this business, and do understand its pressures, as well as how things can go wrong -ie failure to seat on time, errors made by staff, choppy nights in general - what I cannot understand is how this woman, ESPECIALLY if she is the owner, believes that this sort of behavior is remotely professional or how it is conducive to a pleasant experience for the customers - and I can't bear to imagine how it must be to be under her employ.
I've mentioned these experiences to other people when the subject of restaurants comes about - sadly there have been a number of similar experiences in which people have witnessed/experienced the histrionics.I say sadly because the food is actually good, the room is(small but ) beautiful and otherwise comfortable to be in, and the servers and bartenders are lovely and do give good service - just her presence puts such a damper on the overall effect......

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