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Chain Restaurants 2

Pizza Pizza Gripe Time

Snarf | Jan 5, 201111:40 AM

Yes, there is no need to order this when there are so many other decent offerings in the city. But when you`re catering to the whims of a 12 year old with a craving, sometimes you have to lower the bar. And I`ve had some good experiences with their community products for school fund-raisers. But for numerous reasons, it always ends up leaving like a tourist who`s just had his pocket picked.

This time, I thought I would try out the online ordering. Fairly clear on what the offerings are, how its priced, and still leaves you with the cash option. The drivers, for whatever reason, always appear haggard, third-worldly, and cutting close to the 40 minutes. I didn`t check the boxes while the driver was there, and eventually discovered they had sent the wrong pies. Call to complaint line. First operator hung up. Second operator took time to pass to complaints department, who informed me that the only options were to wait for a new order to come and keep the wrong pies, or keep the wrong pies and get a 4$ credit on the next order (being roughly 15% of the cost). The driver came back while I was yelling at the nonsensical stooge, and I effected a trade with him. (I get the sense that the driver covers the cost of mistakes, as clearly there is no corporate responsibility).

It makes me wonder what the compensation structure for drivers is. My educated guess is that they take all the cash risk on the 40 minutes or free promise, and wrong orders.

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