After years of being a serious contender for some of the best local thin crust NY style pizza, they have seriously slid downhill. A victim of being the only game in town. Since the opening of the Grove right next door, the customer base has expanded so much that the business cant handle the volume. So, shortcuts have been put in. Whereas previously you could put in an order for a whole pie and you needed to wait about 15 minutes to get your pie just right, now you get it in just a couple of minutes. Why? After observing the operation recently, I noticed an oven with many pies inside, waiting to be removed. However, to keep from wasting pies if no customers show up, they are kept in a lukewarm oven for a long time, waiting for the next order. The result? Half-baked pizzas going out the door with cold limp crusts, hardened mozzarella, and dried up sauce. The starved tourists just dont know the difference.
This isnt just a one-time observation. This has been going on for months and it has ruined the experience for us. Patsy, himself long gone, would be sickened by the product. Theyre making tons more money because of the Grove. They cant seem to hold on to decent help for very long. I see new teenagers behind the counter at every visit. The good pizzaiuolos, skilled at making perfect pies, left a long time ago. Wish I knew where they went.