I know that Palermo's gets a lot of grumbles on this board. And deservedly so. At least in my experience. Misses there have included: fettucini alfredo (both crunchy and watery?); brown iceburg lettuce salad (with "italian" or "ranch" - no other options); spaghetti and meatballls (meatballs were cold!); bruschetta (flavorless and unripe tomatoes and the "bread" is their regular garlic cheese bread, which is oily and lacking flavor); pasta with pesto (pesto tasted off - like the oil'd gone rancid); cannolis (stale and plastic-tasting); chocolate cake (frozen and dry).
Edible: sausage sandwich, but I'd not order it again, 'cause I can get much better elsewhere.
I love their Pizza Rosa! Thicker crust, brushed with oil - then tomato slices, cheeses, and (I think that this is the key) FETA cheese! Cooked until well done (else the crust can be pretty raw in the middle). Hot, gooey, a little salty, a little greasy - it's pretty darn near perfect.
I'm not a pizza snob by any means - and while I tend to prefer thicker crusts I've also had some excellent thin/crisp crust pies. I've had sweet sauces and tangy sauces and pies with "other" sauces (alfredo, pesto, garlic and olive oil, etc.). I like a good cheese-only pie - and one smothered in various toppings. I like white pizzas, and bar-b-que chicken pizzas, and eggplant with hummus pizzas, and even (once) an excellent seafood pizza. I like veggies and meats and all sorts of cheese. I like it by the slice - and cut into squares. I like it dining in and as take-out. I've had decent frozen pizzas and others that were okay from supermarket delis (though I do doctor them a bit). Heck, I even like my mother's "Bisquick" pizza.
But the only pizza that I've ever craved is Palermo's Pizza Rosa.