This is not an intentionally brief Oyamel report.
We met some friends at Oyamel last night - none of us had been before.
Upon arrival, our waiter was very nice - recommended the tamarind agua fresca for my boyfriend, who liked it. We were informed that our waiter would be changing shifts. So, as our friends were a little late, we ordered some plates to ensure there'd be food when they got there (we had a movie to catch). The new waiter showed up once our friends did, and things quickly went down hill. One diner asked for a coke ($3!!!) and that arrived pretty much the same time as our check. The waiter sensed that we were vegetarian and recommended some dishes....and then 20 minutes later, we wondered where things were...waiter had disappeared. We think he had too many tables and simply ignored us. One of our friends asked a passing waitress about what was going on. We had ordered guacamole (I make better), and the runner brought it out and it just sat there. The waitress put it together for us (without asking how spicy, etc, as other tables had been). the ready to make guac was sitting there for about 8 minutes.
Our other food arrived once we asked for the check. Our waiter seemed uninterested in why we just wanted to get out of there, saying "here's your check, everything should be out now".
Meh, uninterested service,
the food was fine - queso fundido was tasty, but there is considerably more cheese than tortillas brought out. Our waiter DID tell us we should order more tortillas, which we did but never showed up at our table. The chips/salsa were fine...but honestly, Lauriol's chips are better and never ending (which when you order queso and guac would have been nice at Oyamel). The cactus dish was well received by those who ate it...fried Plaintain were very tasty (the chipotle sauce not so much, but that sauce DID go well with the queso).
And that was the extend of what we were able to order due to our waiter never checking in/disappearing.
One last issue - we sat at a 6 top with a lazy susan in the middle - it was very crowded. The plates wouldn't fit and we basically had our water glasses on in front of our chests to keep them out of the way of the sides of the plate from the over crowded lazy susan. Nothing major, just annoying to try to not knock things over!
This is the only bad experience I have had a Jose Andres restaurant. Perfectly fine food (overpriced, IMO), poor service on a variety of levels (no manager in sight).