Outrageous treatment at The Pasta Factory


Live your best food life.

Sign up to discover your next favorite restaurant, recipe, or cookbook in the largest community of knowledgeable food enthusiasts.
Sign Up For Free
Kosher 10

Outrageous treatment at The Pasta Factory

teachermom | May 10, 2009 05:40 PM

We love the food at the Pasta Factory, but the service and treatment by the management has always been less than desirable. Tonight we had the worst experience to date at any restaurant: we had made reservations for 6:30 at noon today, for our family of 6. We showed up at 6:30 to a completely packed restaurant and were told that they were not honoring anyone's reservations and most likely couldn't even be seated if we waited. We were just shocked--Mother's Day is a huge restaurant night, and we had no idea how we would find another table at another restaurant. They barely apologized to us, and one of the people behind the front desk actually had the nerve to say, when we asked what we were supposed to do, "um, sushi?" People were walking in, hearing the same thing, and looking incredulously at these people who had taken reservations and simply not honored them. Luckily, by 7, we were able to get a table across town in Teaneck at Noah's Ark. But it was a terrible disappointment. The least they could have done was hand people vouchers for SOMETHING! It was Mother's Day, after all...

I can't believe in this economy that a restaurant would treat people so callously!

Want to stay up to date with this post?

Recommended From Chowhound