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Opinions of CH'ers on How Regulars vs New Customers are treated

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Not About Food 78

Opinions of CH'ers on How Regulars vs New Customers are treated

prio girl | Aug 1, 2012 01:42 PM

I'd be interested in hearing the opinions of Chowhounds on this scenario:
Two couples go to a diner for breakfast. One of the couples are regular customers at this diner. The other couple are friends of the 'regulars' and it's their first time at the diner.
As soon as both couples are seated, the wife of the regulars is immediately served a cup of coffee with her preferred creamer. The other couple is ignored until about 5 minutes later when the server comes back to get orders.
The husband of the regulars likes a wedge of lemon in his water, so that's what the entire table gets without being asked.
Once the food is ordered, it takes at least 20 minutes to arrive. Upon serving the table's food, the server explains that the cook overcooked the eggs of one of the regulars and she made him cook another batch. That's why it took so long for all of our food to arrive at the table.
I can understand regular customers being treated well but am I wrong in thinking that this is overdoing it and not acceptable? Just curious....

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