I am an infrequent user of Open Table but used the service the other week to make a reservation at L'Impero. When we arrived we were seated at the WORST table in the restaurant. It could have happened if I'd called for my reservation but I just wondered--do restaurants seat phone reservations differently than on-line reservations. Any other experiences with Open Table (or other on-line reservation systems) you could share? By the way, L'Impero was great but the table was a distraction.