Last week I posted my miserable incident with Mammas Pizza...where they took 1.5 hours and 3 phone calls to deliver a cold, soggy pizza 6 blocks and they wouldn't even comp it. I had chosen Mamma's after reading some posts and decided to give them a try. Needless to say "never again." I was finally saved that night by calling my old standard, New York Pizza, who delivered in under 40 minutes. Previously I hadn't order in pizza for over a year.
Tonight, I needed to order before 5PM when my old faithful, New York Pizza, starts delivering, so I tried Pizza Nova at 4:34. The agent was very pleased to tell me the extensive delivery hours of Pizza Nova in addition to taking my order.
I had forgotten my credit card in the car and had to guess at my expiry date, which prompted an expected follow-up call from customer service...5 minutes later. I called back, spoke to a very nice man and completed the order. An hour later, no pizza. I begin to fear a repeat of the previous week's miserable experience.
I called back and they informed me that there was an outstanding message for me to call customer service (yes, the one I had already responded to close to an hour earlier). They had no record of my second call, whatsoever. In my nicest voice (really), I explained that I had indeed returned the call only 5 minutes after the first call, described the lead up to the second call, the content of the second call and that I had a witness, and that they had promised my pizza in 40 minutes.
She kept her cool, accepted no responsibility, but, unlike Mamma's, offered the pizza at no charge. Hungry and getting grumpy, I accepted my fate and agreed and they said it would be there ASAP from the closest store.
40 MINUTES later, still no pizza. I called back and they assured me it was on route. My friend and I had agreed that if they made it in 40 minutes, we would tip the driver, after all it wasn't his fault. It was only 3 minutes after our timeline when he arrived and I tipped him before I realized he'd squished the box and the pizza was stuck to the top. Yes, most of it was attached to the lid. Maybe that is why he was walking away and surprised that I was offering a tip. Digging in, my starving friend and I discovered that, even though we'd ordered extra sauce, they had forgotten the sauce altogether.
Nice finish don't you think? We choke down the dry, but passable pizza, our only solace was that it was free and we'd already finished the bottle of wine we'd intended to drink along with the pizza.
I did call back the customer service manager I'd spoken to earlier and let her know that the condition of the pizza. She confirmed that'd we'd ordered extra sauce and offered to send another pizza...a definite plus over Mammas. But I couldn't be bothered. We choked down our dry pizza and opened another bottle of wine. What the heck.
The moral. Once you are in pizza delivery hell, it is time to look for a good chinese delivery service until you work off the bad karma.
That's it for me. I am currently looking for a good pizza ashram to work off my sins. (suggestions welcome) I only hope they have some nice red wine to go with.
Ohm na mozzarella!