This is a place that at one time was a decent spot for quick and reasonably priced food and was a regular stop for our family. Lately the only consistency is abyssmal service. Tonight reached a new level.
We arrived (me and my two daughters aged 3 and 14) at around 6:10. The place was fairly crowded but there was no wait for a table. We were sat and ordered two Coke's and a juice. After a 1/2 hour I started to wonder where our food might be. As the menu is pretty simple to execute, food usually arrives within 20 minutes which is great when you have children. 45 minutes, still no food. At one hour, an explanation from our very apologetic waitress. I agreed to wait a few minute for our food to be wrapped to go. 10 more minutes, no food but an offer to take 50% off. The waitress (her third night) thought this was not appropriate and despite that fact it had been the decision of the owner, she insisted on talking to him about this. I agreed as it made me curious where this would go. 10 more minutes and the food arrives packed to go with another $6.00 discount. Our waitress was clearly embarrassed and insisted I not pay anything. I left her a tip, grabbed the food and left.
What is the most perplexing thing about this whole event is that the owner NEVER came to the table to explain or aplogize all the while leaving a third night employee to handle a poor situation in HIS restaurant. That more than anything is completely unacceptable and says a lot about how this establishment views the guests in their restaurant. In the future, I will take my business elsewhere. Maybe someone else will take my place as a regular in a place that has completely lost my respect by employing Avoidance Management.
I hope that waitress finds a place of employment that cares as much as she does about customers......................................