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Boston Area

Masona Grill West Roxbury


Restaurants & Bars 4

Masona Grill West Roxbury

bakerboyz | Sep 29, 2012 08:07 AM

Just thought I would share my comment to restaurant and their response:

Comment sent:

"Just thought I would write a brief note about dinner Thursday night with my daughter. While I have had very good meals in the past at the Masona Grill, Thursday night's meal was not very good.

The atmosphere was very good as well as the service. We started off with a small plate of very good, artisan bread. Next we shared the lobster taquitos special appetizer and while the flavor was good, the lobster itself did not taste fresh as it had very little flavor standing by itself. I ordered the Seared scallop special which was presented very nicely but overall the dish (flavor) was also underwhelming and disappointing. The Sirloin that my daughter ordered was very bad; she ordered it medium and it came out very well done and the meat was very tough and chewy. Despite being badly overcooked, the meat did not seem like a very high quality cut of meat because even if it was overcooked it should not have been so tough and chewy if it were a high quality cut. We finished with the Carrot Cake which was very good.

All in all, a disappointing meal."


"Good morning. I appreciate ur honesty and sorry u had a bad meal. To recap ur meal, lobster meat came that day and very fresh, as well as tge sirloin. We buy high quality food and are very proud of what we serve. You obviously had an issue with everything on your meal even after we asked you how was everything. Again sorry about ur experience and have a nice day. Sincerely Masona."

I thought response was very defensive and I thought I would share it. My original email said that the atmosphere and service were very good, the bread was very good and the carrot cake was very good. I also said that the scallop presentation was very good but owner responded by saying "you obviously had an issue with everything on your meal..."

I certainly wouldn't tell the owner how to run his business, but each time a customer has a negative experience is an OPPORTUNITY to turn a dissatisfied customer into a loyal, satisfied customer. Perhaps that is why the restaurant was practically empty on a Thursday evening!

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