Everyone has raved about the food, service, and cozy environment of this restaurant, so I asked my bf to take me there last night for my birthday.
We didn't mention it was an occasion to the staff, because we didn't want a big fuss, although I wonder whether we should have. I think we got some pretty bad service, and I'm curious whether I should write some type of letter to management, or whether I am overblowing it because it was a special day and I wanted to be treated well. I am interested in your thoughts.
We were seated promptly, given menus and bread. So far so good. Shortly thereafter, one of the booths opened, and since we were jammed into a two top between two rather vocal couples (I guess you have to be to be heard), my bf (who hates to do things like this but I asked him) asked the hostess if we could have it. She said no. It was for larger groups. This was about 8:45 on a Tuesday. Sure enough, she seated a party of 3 there about 15 minutes later... I don't know if they walked in or had a reservation.
We ordered wine and ice water. Then our appetizer and mains. It took about 35 minutes to get the appetizer. Our waiter never came by to assure us it was on its way or to apologize. After that was cleared off, it was another 25 or 30 minutes to get the mains. Again, no sign of the waiter anywhere. He kept walking by us, but never checking in. He also never brought us our water, during this hour or so that we waited for our food. We asked a busboy.
When the mains were cleared, he swooped down with dessert menus, and then, almost as though he sensed his earlier neglect, he proceeded, of his own initiative, to describe each of the items on the dessert menu to us because "some of the terms might be unfamiliar." Compared to his earlier complete absense, it was a bit overbearing.
In other words, the evening did not go as I hoped, particularly with built up expectations. I know that this type of service cannot be common given the raves on this board, but I don't know whether it is bad enough to warrant a letter, or whether I am letting the birthday thing exacerbate matters. What do you think? Thanks for reading.