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Loblaws Bathurst/St Clair: sloppy shelving, supply chain issues, fruit flies, indifferent managers


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Loblaws Bathurst/St Clair: sloppy shelving, supply chain issues, fruit flies, indifferent managers

Bigtigger | Sep 4, 2012 04:26 AM

The general decline of a supposed flagship store of the Loblaw empire continues.

To wit:

a) for some reason the bacon products were moved from sitting in well-defined rows on the bottom of a cold counter to vertical racks - no big deal. BUT - the clear price stickering that used to exist in the old configuration subsequently became a shambles. There are many varieties of bacon and frequent specials/reductions - but now prices for certain lines were not always evident, some of the wire shelving was popping out from its housing and the area was a shambles. Over a three-WEEK period I pointed this out to various managers and the so-called "service desk" who said it would be corrected, plus two young fellows from the meat department who instead of taking a pro-active stance (my guess is it was a five minute fix plus printing and mounting some additional price labels) responded "the [meat] manager is on vacation."

b) supply chain issues continue to bedevil this store - others? - for everyday items such as 12 oz beer cups (the red ones, out of stock 3 times in 3 visits over a week or so) and regular ground beef (available neither in club meat section nor ground meat regular-sized packages during the same 3 visits). Interesting that they had stacks of higher priced lean, extra lean, organic etc burger meat available. These are just examples, not a complete list.

c) A few days ago, I noticed a concentration of flies - both fruit and house varieties - in the vegetable section - they flew up at me while I was picking out a white onion. I am not talking about one or two fruit flies which might be present even in the cleanest store, but quite a swarm of the fruit flies and more than a few of the house blue bottle types. I politely drew this to a nearby clerk's attention. First reaction (he was stocking the salad counter adjacent) was to look at me, hold his hands out and turn his face upwards in a "so what" expression and turn back to his work. I persisted, asking if this reaction was an example of Loblaw service and concern, to which he said, "What do you expect me to do?" I replied that I was not a grocery expert, but in my house, fruit flies generally indicate either something rotting and/or a liquid spill, possibly invisible beneath other fruit or veggies. "Well, it's the time of year" he said. I walked a few yards to anothe clerk and asked her to summon the produce manager - who repeated the same mantra about the time of year. I told him this was neither here nor there in a climate-controlled store, and that I was amazed he wouldn't want to take action - "probably a spill" he said, "I'll look into it," at which point he went back behind the service doors. The cashier manager at the checkout, to whom I repeated the tale, said she wasn't surprised by the attitude (I named the employees to her).

I guess the point of the above is that Loblaw is supposedly a premier grocery chain; its prices are sure premium! But the continual evident unhappiness/lack of motivation of front-line employees - the former sometimes openly expressed especially by cashiers - and general slovenliness in a number of areas - and not only at this store - is sad and unacceptable. As I said to the cashier manager, any one of these employees could/should have responded "Gee that's terrible, Sir, I'll get right on it." They in fact might have done nothing, but I would have left at least with the impression of service and concern!

Anyone else see such instancees or am I being hyper-critical?

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