The following is a gripe in the form of a question - much like jeopoardy answers must be in the form of a question.
My parents came to town last week to celebrate my 30th birthday. A month prior, they made a reservation online at one of our favorite restaurants in the city, requesting a table in a specific area of the restaurant. Upon arriving at the restaurant, the hostess informed us that a table in the area we requested wouldnâ€™t be available for another 30 minutes. We mentioned that our request was made over a month prior, but she didnâ€™t even offer an apology. Not seeing a way to rectify the situation, we didnâ€™t ask for a manager; we sat in another area of the restaurant, and luckily our waiter more than saved the evening. That being said, is there anything we should/could have done differently? Called the restaurant beforehand to follow up? I know your maxim is to speak up early, but short of kicking folks out of their table, I didnâ€™t really see a way for a manager to rectify a situation like this.
Why does the person think the restaurant must grant their request, regardless of when it was made?