Tonight I went to Left Bank in San Mateo with my wife and parents. We got there about 8 minutes before our reservation time of 7:15 pm and were told by the hostess that we had to wait a couple of minutes as we arrived early and they had not set up our table yet. We didn't think it was a big deal at the time.
After we sat down and placed our order, they didn't bring us any bread & butter. We waited for almost 8 more minutes (maybe longer) before my mom asked the waitress, to which she replied "the other person is bringing the bread out".
Then we waited almost 40 to 50 minutes before the main courses finally came out, although the appetizers arrived within 10 minutes of the 50. The wait for the main courses seemed much longer though.
My mom's bouillabaise (spelling) was on the salty side (I sampled the clams and they had a very fishy taste to it...overwhelming), and my wife's hanger steak was black/brown crisp on the outside and red on the inside. My hamburger steak which I was looking forward to ordering based on some of the CH reviews of the Menlo Park chain, was also black on the outside (tho it was medium well on inside even though I asked for medium rare) but the worst part as that the meat was dry. Were it not for ketchup and the tomatoes/onions it would have been a more difficult eating experience.
Our waitress however wasted no time in getting us the check...something they did right for once.
The food would have been a bit better had they not "rushed" to cook it. Service was rather terrible and the restaurant very poorly managed. How can food take THIS long to come out and not be done right?
Maybe the Menlo Park version is better? I've lost faith in this place period. :-(