"... 6. It’s all in the details.
That’s why the process has forty-eight steps—because the folks at Bojangles’ aren’t leaving anything to chance. Corporate expects seasoned bakers to get their biscuits from the mixing bowl to the oven in about four minutes, which leaves plenty of room for error if they aren’t in a step-by-step mindset. There’s even a proprietary process for loading the biscuits onto the baking sheet, with each one of the fifteen biscuits on each sheet assigned a place. Given the number of biscuits I now know this chain sells—75 percent of menu items come with one—I’m not surprised..."