Jfood has a question for people in the know on OpenTable. If you leave a mediocre tip because of serving issues, does that go into your profile for other restos to see? The only reason jfood left a good tip last night was because he did not want a bad “tip report” placed in OpenTable for a couple of bucks in a tip.
M&M jfood and little jfood saw Wicked last nite and reserved a pre-theatre resto through OpenTable, and jfood placed pre-theatre in the comments section. When the three of them arrived and handed the menus jfood told the waiter they were only interested in the PT. This resto’s PT is price-dependent on your entrée and includes app/entrée/dessert. Price ranges from $22-30 with 8-10 choices so basically a good deal in Manhattan.
Then the fun began when they went to order. Little jfood ordered the soup and the filet medallions, sauce on the side. Server asks “would you like me to bring some extra vegetables with that?” Jfood responds “we’ll just keep with the PT”. Server to little jfood “we can make you a nice little side dish of pasta.” Jfood, “we’ll just keep with the PT”. Then onto Mrs jfood, she orders Tomato/Mozzy, trout almandine, light on the oil. Server cranks up the upsell. “Would you like to substitute a different fish for the trout?” Jfood, “will that be at the same price as the PT?”. Server “No, that would be under the a la carte menu.” Jfood “we’ll just keep with the PT”. If mrs jfood would have switch the fish type it would have increased the price of her meal 50%.
Apps went fine. Fish arrived swimming in butter, steak arrived covered in sauce. Jfood told the runner that the sauce for the steak was ordered SOS. He removed and returned to the kitchen. Server comes to table and say “I saw the steak had the sauce on it.” Jfood’s thinking then why didn’t he do anything, as there were only three other people in the resto (very early). Steak returns and little jfood eats half. The she looks at me and says that she tried but she just can’t eat it. So jfood tastes it. The kitchen merely washed off the sauce and patted dry, threw back on the plate and put some sauce in a sauce boat. The steak had no flavor.
As they’re cleaning the dishes the server returns for dessert orders. Mrs jfood orders one, jfood orders one and little jfood says “No thanks.” Jfood looks at the waiter and says, “since we’re paying for three desserts can you also bring a flan.” Then he explained the watered steak situation, the server smiles and leaves.
Desserts arrive and then the server comes over and tells jfood that he spoke with the manager and they will only charge for the app and dessert. Jfood left a 20% tip. If not for the OpenTable aspect, the tip would have been at the 10% level.
So the questions are (1) how others would handle this tip, (2) should more that the water steak been comped especially since the dessert was only ordered since it was “included” and (3) does OpenTable data-mine this type of info (i.e. left 10% tip w no explanation) for other restos to see?