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Langer's: Hand cut vs. Not

Wolfgang | Mar 19, 2008 11:28 AM

I read in many posts about Langer's that you have to order it hand cut (most recently in a thread about what places a San Franciscan must try in L.A.). After years of just ordering sandwiches, I started with the hand cut thing.
One day, my assistant phoned in our order and brought back the sandwiches and I open them up to discover ham sandwiches, dry. The lady taking the order thought she said Ham instead of handcut.
I called back to straighten out the order and get new pastrami sandwiches and discussed the point of confusion. She then went on to tell me that there is no reason to say hand cut. All of their pastrami is hand cut. I asked, are you absolutely sure about this. She said yes, just order the sandwich as is and the pastrami will be hand cut.

So, do all of you that make a point of saying to specify "hand-cut" have any information to counter what the lady told me or are you just repeating something that you read here and took as fact?

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