When my husband and I got married in 1994, we registered at W-S. One of the gifts we received was a lidded saucepan from W-S's Grande Cuisine line. We've been using it faithfully ever since. Recently the welds that hold the handle to the lid all failed and the handle came right off.
I took the pan to W-S today. They no longer make the Grande Cuisine line of cookware, so they just replaced my failed pot with an All-Clad lidded pan in the same size. No fuss, no bother, no suggesting I try getting it fixed first or that I pay anything towards the new pan, just an agreement that it shouldn't have happened and an even exchange of old for new.
The store certainly isn't cheap, but (unfortunately) that's no guarantee of good customer service, so I'm delighted to report that they were terrific. Hooray for them!! And smart, too -- they've earned my continuing business and great word of mouth.