I just had a rather unpleasant evening at Kitsho. After reading a glowing article in the mercury news about Kitsho, and with relatives in town, I thought we would try this place for dinner. I had really high hopes since the article made it sound like it would meet my parents high standards for sashimi. I called in reservations for six, no problem. When we arrived a little after eight, there were several wait staff people madly rushing around but not a one ever approached us to ask if we had reservations, to tell us how long the wait was, to go pound salt, nothing. After about 15 minutes of this nonsense, I flagged down a waitress told her we had reservations for 6 at 8pm. She told us it would be a bit longer as we waited for tables to clear out. After another 15 minutes, we were finally seated. After another 10 minutes with no menus, no drinks, no water, my sister went to go see if she could track some down. I could empathize with the table behind us, loudly complaining about having no food, and having no one take their order for the last half hour. My sister successfully flagged a waitress down, but as she was coming back, another wait person came rushing up to us yelling that we didn't have a reservation for 6 at 8, that no such reservation existed, judging by the picture, I'm guessing she is the co-owner/hostess. It was then that I noticed a very large party come in who apparently also had a reservation, and who she appeared to know. What irked me was not so much that that she made a mistake, people make mistakes, but that she clearly was prepared to kick us out to make room for people she knew, vs. us, total strangers (albeit customers with a reservation). And that she accused me of lying. Another waitress came out and confirmed that they did in fact have my reservation, read back my name, my phone number. While I was glad that they couldn't really kick us out, it really put a bad taste in my mouth and embarrassed me in front of my parents and my 2 aunts.
My aunts had the vegetable and shrimp tempura, I had sushi rolls, my sister had dongatsu, and my parents had sashimi, chef's choice. The food wasn't bad, the sashimi was pretty good quality, but I had expected it to be leaps and bounds ahead of other local sushi places. In fact, it felt pretty ordinairy to me, with the sashimi a little on the soft and thick side. Call it sour grapes, call it what you will, but I'm guessing no matter how good the food was, it would have still tasted bad to me.