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Restaurants & Bars 13

The Keg - happiness after lost gift card + kindness of manager!

Bigtigger | Feb 8, 201106:55 PM

A brother and two sisters who are close family friends took me to the Keg the other night and we were overwhelmed by the kindness of the manager and staff. You see, our week had started really badly as Elaine somehow lost the $300 Keg gift card that her Mother had given them just before she died the week before. Ever since we were all kids, the Keg had been the go-to restaurant every year for a big treat to beat the January blues, so knowing she was dying, she had got the nurse to purchase the card so we could have a last meal on her - I was sort of the honorary uncle and had usually gone with them. When she lost the card she felt totally miserable and cried for days. Police friends told us that the chance of catching a thief or its being turned in were close to nothing, Someone at the Keg said it was rare anyone turned in a lost card and they were hard to trace. They don't really have money to eat out so we decided to go anyway and just have a drink and an appetizer in their Mom's memory.

Well when we got to the Keg they were SO kind - Elaine told the greeter a bit of what had happened and asked if we could just sit at the bar. Within about 5 minutes we were at a really great table and there followed this parade of food like scallops and the most tender flatiron steak (their winter specialty I think) and all sort of great things. And they would only let Elaine pay for the drinks and one appetizer. Now that is so kind and so classy. We are slaves of the Keg forever!!!

And really good news, they phoned Elaine today and said they think they have a lead on the card user. Anyway - just shows how good things happen and that even a big chain has a heart. Thought this great story should be shared. Kudos to the Keg and big thankyous from the family now feeling a little less sad thanks to them.

The Keg
291 The West Mall, Toronto, ON M9C4Z6, CA

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