I have to say, fellow chowhounds, that I am not exactly saddened to learn that Shallots-Chicago is closing. While I never experienced truly bad or rude service there, the professionalism of their staff (mostly very young and not well-trained or probably paid) with regards to wine, meal-pacing etc. was several notches below what it should've been given the prices they were charging! Just because they had a "captive audience" in Chicago should not mean they could get away with that. I believe most of the people willing to pay for a meal there had at least some awareness of the caliber of service to expect and they underestimated them.
Also, while a former Chicagoan, I currently live in Nyc, and had an absolutely unforgiveable experience with the Shallots there: I ordered a cake and some brownies for the Pesach seder last spring--a real splurge but I really wanted it to be special since my whole family was together for the first time in a long time: My bill should've amounted to somewhere in the $50-60 range, but when I checked my bank statement, I realized I'd been charged nearly 5 X that much! Now I know that stuff happens, having worked in the industry, so I contacted them with an open mind and while they took care of the discrepency, they never apologized, nor did they offer any sort of complementary form of "appeasement" which would've gone a long way towards making me feel better about the whole thing. I never spoke to an actual manager and tried for days to reach one, leaving message after message until finally I gave up. To add insult to injury, they were supposed to write "happy pesach" on the cake and it was never done, but worst of all, the cake was really, really mediocre--and the brownies I ordered, not much better.
As an aside, I am wondering if anyone can recommend a place to order dessert for this year's seder since I certainly won't be returning to Shallots!!!!!!!!!!