Visited the Big City Diner for the first time in Kakaako. Was very disappointed at the food quality but the service was excellent with our young waiter. After we finished breakfast which included 2 regular special fried rices plus a kim chee fried rice we decided to mention our displeasure to the waiter, The women had those dishes and ate only about a third of it commenting how mushy the rice was and had no taste. Our young waiter who served us said we were not the only ones who commented on the very topic that morning. He went back to speak with the manager about the situation and came back with an excuse and an apology saying that the cooking staff was new and inexperienced. He was hoping that the manager would comp the bill partially and/or give us dessert as a gesture of good will. Instead he said all he could personally offer was his personal discount of HIS own 7% as if he had eaten there. We were all disappointed that the manager himself did not offer anything or even speak with us. The price of the food was not an issue but just the PR principle of it all. Even though we received a kind gesture from the young waiter, we feel that the manager had no class. We always wanted to try that specific BCD for a long time since we knew the other locations had good food. That experince left us with a bad taste in our mouth. The following day we ate across the street at Kakaako Kitchen instead. Too bad we had a bad first impression of a classy name restaurant! Even Kua Aina next door was better.