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Joe's Crab Shack Gaithersburg

skipper | Mar 25, 2012 08:02 PM

Last Friday night, we registered at 7:40 at the hostess desk at Joe's Crab Shack at the Rio, were seated at 8:20 (which I did not mind considering that every restaurant at Rio was crowded), but the remainder of the evening was a disaster. It took from 8;20 until 9:20 for the server to take our order and for her to bring any food to our table. To top it off, there were 5 of us and only four food orders arrived and one of the orders that did arrive was wrong and the fries were cold. Moreoever, the appetizer we ordered never showed up at all. The manager did not seem terribly concerned when I finally ran her down, but the general manager was very accomodating. After the general manager went into the kitchen to correct the orders himself, after he brought out the corrected orders, after the server insisted we order a dessert on "her," after she took forever to bring that dessert out, and after we had to wait for the check, we did not get out of there until 10:20. The general manager did strike the appetizer from the bill and deducted another $21.95, but IMHO he should have done more. Needless to say, none of us will ever go back.

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