So after the raves on this board and others, I signed up for the Jerry's Sandwiches e-mail of their specials.
One of the specials today was Hickory-Smoked, Rum & Brown Sugar Marinated, Salmon. I drafted a friend and we headed out from downtown. We took a few minutes just checking out the menu and in the cold case was what was clearly the cooked salmon on special today.
We both wanted it.
Without thinking, we ordered two sandwiches containing SMOKED SALMON, you know, the kind neither of us can stand? This, of course, is completely our fault. My friend takes her sandwich back and explains what happened. The woman at the register is...perturbed, and explains the difference between smoked salmon and the special of the day salmon.
My friend, desperate to make amends and yet still have lunch, wants to know if the fully dressed sandwich can be heated (I know, I know...). Before I can make my pitch to exchange my sandwich, too, the cashier says that she'll get my friend another sandwich even though,...wait for it..."Unfortunately, the smoked salmon IS one of the most expensive things on the menu!"
Huh? What the hell?
All of the sandwiches on the menu cost the same--$7.50 and *I* didn't set the prices. Either you're going to make me another sandwich or you're not. I already know that I've screwed up. I don't need anyone to tell me that making it right will cost their business money!
I said none of this, though. Too afraid that I was either overreacting or going to get into a serious shouting match and that's not good for my blood pressure.
In the end, I actually ended up having my entire sandwich wrapped to go--luckily, I know several people who LOVE smoked salmon.
To top it off, I think whoever remade the sandwich used the same sheet of wax paper since there was still a big slice of smoked salmon in the bottom of the basket. Reminds me of the time I was in a downtown restaurant and someone at a table presumably told a waitress that they didn't want ice in their Coke. I was sitting at the bar as she strained the drink into another glass, using her fingers as a sieve.
The whole thing makes me angry because the menu looks fantastic, but I know I'll never go back.