Restaurants & Bars

Manhattan

Jacques-Imo's last night...bad service

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Jacques-Imo's last night...bad service

JulieEV | Mar 13, 2005 10:26 AM

Just wanted to relate my experience at Jacques-Imo's last night...I'm curious if others have had similar experiences.

We arrived around 8:30 and waited about an hour for the table, normal on a Saturday night. When we sat down we mentioned to the waitress that we were rarin' to go & ordered drinks & food. 25 minutes later -- no drinks. When a couple of people in our party mentioned this to her, she snapped at us rudely that it was the bartender's fault, not hers.

We finally got drinks about 5 minutes later, followed by our starters. Then probably waited another 45 mins-1 hour for our food. Our waitress didn't stop by our table once to update us on why it was taking so long. We finally called the manager over to complain. She gave us a new server & our food finally arrived. Plus she gave us 50% off of our bill. So they did work hard to compensate.

The food was tasty, so there is reason to go there -- I'm wondering if this was an off night?

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