I've been going to the neighborhood Jackson Hole on the UWS for years for a burger or brunch because it's easy, cheap, casual and (used to be) pretty reliable. But lately the service has gone downhill to downright rude (Side note: just the other day, a patron who was obviously done eating a while ago and was sitting there talking on her cellphone in the packed restaurant began saying very loudly that people were staring at her, waiting for her to leave but that she "didn't care and would sit as long as she f'n wanted to and make them wait." She then started laughing about it with the hostess and other employees, leaving me to suspect that she worked there. Note to manager: get a new staff NOW.) Not to mention that the food has gone from middle of the road to mediocre and sometimes pathetic. Wondering if anyone else has been noticing this?