We dined at Incontro this past weekend because it was very close to a concert we were attending. On the good side, the food was surprisingly well prepared. We started with a special appetizer of wood oven roasted calamari that had been marinated in olive oil and garlic and served with white beans and pancetta. It came served in a small cast iron skillet. The calamari was perfectly cooked and all of the ingredients melded well. The sauce was delicious sopped up with a bit of bread at the end. My DC and I shared a mixed green salad It was fresh and nicely prepared but nothing special. For entrees, my DC had a special of slow roasted pork rib with butternut squash risotto. The risotto included some pancetta and was topped with a grilled apple slice and served over some sauteed greens. It was nicely prepared, warm and comforting. My entree, on the regular menu, was the seared scallop risotto with leeks, peas and lemon. It was delicious. There were five very large sea scallops, perfectly seared and cooked until just slightly translucent in the center. They were briny and sweet. We were both very impressed with our meals and too full for dessert.
Now comes the bad part of the evening. At dinner, there is no self-parking, only valet. When we were leaving, there were quite a few people coming in. We gave our ticket stub to the valet and waited, and waited, and waited. 15 minutes later, standing in the cold, we finally were able to flag down a valet and asked where our car was. At that point, they informed us they had lost our keys. We had an extra car key fortunately, but obviously wanted them to find our keys. They said they would continue to look and remedy the situation, but it appeared that they were just parking other patrons' cars. After 25 minutes of waiting, we went back into the restaurant to complain. The restaurant manager told us in a very "I don't care about you" way that the valets worked for another business and were not employed by the restaurant. He could not help us other than taking down our name and address. We went back to the valets, but we never really got the sense that they were really trying to help us. We left at this point to make the concert in time. Good thing we had started early!
Needless to say, no matter how good the food was, we will not go back. As we were leaving there was another couple that were informed their keys had been lost. I guess this must be a common occurrence and that's why none of the staff, either valet or restaurant personnel, seemed to think losing keys is a problem.
The good news is they called us later to say they found our keys and would be mailing them back to us. Hopefully it will arrive.