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inconsiderate patrons and/or restaurant?


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Not About Food 36

inconsiderate patrons and/or restaurant?

aelph | Oct 8, 2007 07:21 AM

The s/o and I were invited to Louisville, KY this weekend for the St. James Art Fair and afterwards joined our friends(2 other couples) for dinner at L&N. This was my first visit to both the city and the restaurant. L&N appears to fill the niche of a middling-eclectic, moderately-priced bistro. We arrived on time for our 8:45 reservation to be told that our table was just starting dessert. No problem, we offered to have cocktails and app.s on the patio; it was a pretty night, not too warm, and, while the inside was apparently bustling, outdoor seating was plentiful. About twenty minutes later we're relaxing into our evening and inquire as to the status of our table...still on dessert. problem.

We continue to ask after our reserved table throughout the evening. An hour in...the harried owner comes by and mentions that the kitchen's backed up. Cut to the chase; we're not gonna get our table, we ask if they could squeeze together a couple of inside tables...nope...we then offer to place some tables together ourselves and take our meal outside...go ahead, she says

Food was an afterthought, thankfully the company was convivial and enthusiastic.

Come 11 o'clock or so(we didn't receive entrees until after 10) the restaurant's shutting comes "our" table wandering out. How incredibly rude! These bores took over our reserved table and *the restaurant let them*...they had plenty of opportunity to boot them out before we aquiesced and agreed to eat outside. Insult on top of injury, the waiter wrote in an 18 percent gratuity on the three checks(one per couple)...I don't recall the menu stating a factored-in gratuity for parties of a certain size...and, hey, you want 18%?, well, you certainly aren't going to receive our median 20%.

...bewilderingly, as the mother of our host and I get up to leave the restaurant, a busboy whips around and shouts at us, "we're closed!"

as if we hadn't just spent two hours at a table right outside the entrance
as if the restaurant weren't at fault for dragging out our repaste(we enjoyed a quick coffee after our no means lingered)

anyhow, what would you have done when you realized the restaurant was too cowardly to "offend" the rude table by booting them out(or moving them to the bar etc with free drinks or whatever)

oh...and I appreciate that the owner mentioned the weeded kitchen(even though it was said in a tone that implied we were just making it worse by honoring our part of the reservation and omg ordering food)...I found it declasse' that they didn't comp us drinks or a dessert: I mean, we cooperated the entire night...they're the ones that hassled us.

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